Guarantees 61
Product guarantee
METOD kitchen system
faults • Cases where no fault could be found
during a technician's visit • Repairs not carried
out by our appointed service providers and/
or an authorised service contractual partner
or where non-original parts have been used •
Repairs caused by installation which is faulty or
not according to specification • The use of the
appliance in a non-domestic environment, i.e.
professional use • Transportation damages. If a
customer transports the product to their home
or other address, IKEA is not liable for any dam-
age that may occur during transport. However,
in case of IKEA delivery of the product to the
customer's delivery address, then eventual dam-
ages to the product that occurs during this deliv-
ery will be covered by IKEA. For claims under this
last particular condition, the customer should
contact IKEA Customer Service at IKEA.com/sa •
General information
What is guaranteed?
The extent of the guarantee given for each prod-
uct is described alongside each product.
25-Year Guarantee
What products are covered under this guaran-
tee?
Duration of guarantee
Each guarantee lasts for the number of years
stated against each product starting from the
date of purchase.
This guarantee applies to domestic kitchen use
only. This guarantee covers all of the following
parts of the METOD kitchen system: • Cabinet
frames • Fronts • Wall rail • UTRUSTA hinges •
MAXIMERA fully-extending drawers • UTRUSTA
shelves of tempered glass and melamine •
Plinths • Legs • Door dampers • Push opener for
doors • Cover panels • Deco strips/mouldings •
Work tops • Wall panels • Sinks except FYNDIG.
Products not covered under this guarantee?
• Knobs, handles • ERSÄTTARE sliding-hinge for
semi integrated dishwasher • BEHJÄLPLIG slid-
ing-hinge fully integrated dishwasher • FÖRVARA
drawers, UTRUSTA wire baskets, TUTEMO, HÖR-
DA, TORNVIKEN and VADHOLMA have a 10-Year
guarantee. KNOXHULT and SUNNERSTA kitchens
have a 2-year guarantee.
What will IKEA do to correct the problem?
IKEA will examine the product and decide if it's
covered under this guarantee IKEA will then, at
its choice, either repair the defective product or
replace it with the same or a comparable prod-
uct. In these cases, IKEA will be responsible for
the cost of repairs, spare parts, labour and travel
for repair staff that IKEA incurs, provided that
the product is accessible for repair without IKEA
incurring additional expenditure to gain access.
This will not apply in cases where repair work
has not been authorised by IKEA. Any defective
parts removed in the course of repair work
will become the property of IKEA. If the item
is no longer sold by IKEA, IKEA will provide an
appropriate replacement. IKEA will decide at its
discretion, what will constitute an replacement.
Cost for carrying out the initial installation of the
IKEA appliance.
Kitchen mixer taps
10-Year Guarantee
What is covered under this guarantee?
The 10-Year guarantee is valid for all kitchen
mixer taps at IKEA. This guarantee covers defects
in materials and workmanship. This
applies to domestic use only.
Appliances
5-Year Guarantee
guarantee
What is covered under this guarantee?
The guarantee covers faults of the appliance,
which have been caused by faulty construction
or material faults from the date of purchase
from IKEA. This guarantee applies to domestic
use only. The exceptions are specified under
the headline "What is not covered under this
Conditions for the guarantees
The guarantees are valid from the date of
purchase at IKEA or date of delivery if later. The
original purchase receipt is required as proof of
purchase.
What is not covered under this guarantee?
This guarantee does not apply if the products
have been used in a corrosive environment.
Exclusions
guarantee?" Within the guarantee period, the
cost to remedy the fault, e.g. parts, labour and
travel, will be covered. Replaced parts become
the property of IKEA.
The guarantees do not apply to products that
have been stored or assembled incorrectly, used
inappropriately, abused, misused, altered, or
cleaned with wrong cleaning methods or wrong
cleaning products. The guarantees do not cover
normal wear and tear, cuts or scratches, or
damage caused by impacts or accidents. The
guarantees do not apply if products have been
placed outdoors or in a humid environment or if
the products have been used for non-domestic
purposes (unless otherwise stated). The guar-
antees do not cover consequential or incidental
damages.
How long is the guarantee valid?
This guarantee is valid for five (5) years from the
original date of purchase of the IKEA appliance
from IKEA. TILLREDA appliances have a two (2)
year guarantee valid from the original date of
purchase. If service work is carried out during
the guarantee period, this will not extend the
guarantee period for the appliance, or the new
parts.
Care instructions
Which appliances are covered under this
guarantee?
The five year (5) guarantee is valid for all IKEA ap -
pliances, except for TILLREDA appliances, which
have a 2-year guarantee.
To be able to rely on this guarantee you need
to follow the specific care instructions for every
product. You can find all care instructions at the
IKEA stores and on the IKEA website:
IKEA.com/sa
Who will execute the service?
General legal rights
This guarantee gives you specific legal rights. It
does not, in any way, affect the rights given to
you by law. Items excluded from the IKEA free
extended guarantees will still be covered by the
rights given to you by law.
The IKEA service provider will provide the service
through its own service operations or authorised
service partner network.
What is not covered under this guarantee?
Normal wear and tear • Deliberate or negligent
damage, damage caused by failure to observe
operating instructions, incorrect installation or
by connection to the wrong voltage, damage
caused by chemical or electro-chemical reaction,
rust, corrosion or water damage including but
not limited to damage caused by excessive
lime in the water supply, damage caused by
abnormal environmental conditions Con-
sumable parts including batteries and lamps •
Non-functional and decorative parts which do
not affect normal use of the appliance, including
any scratches and possible colour differences •
Accidental damage caused by foreign objects or
substances and cleaning or unblocking of filters,
drainage systems or soap drawers • Damage to
the following parts: ceramic glass, accessories,
crockery and cutlery baskets, feed and drainage
pipes, seals, lamps and lamp covers, screens,
knobs, casings and parts of casings. Unless such
damage can be proved to be due to production
How to reach us if you need service:
Contact your local IKEA store. You can find
the address and phone number in the IKEA
catalogue or at IKEA.com/sa. Save your sales
receipt as proof of purchase. Proof of purchase
is required for the guarantees to be valid. To find
out more, pick up the guarantee booklets at your
local store.