IKEA offer - 01.08.2019 - 31.07.2020 - NO LONGER VALID - page 61 *

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* Valid at all IKEA stores

Products in this offer

 
Guarantees 61 Product guarantee METOD kitchen system faults • Cases where no fault could be found during a technician's visit • Repairs not carried out by our appointed service providers and/ or an authorised service contractual partner or where non-original parts have been used • Repairs caused by installation which is faulty or not according to specification • The use of the appliance in a non-domestic environment, i.e. professional use • Transportation damages. If a customer transports the product to their home or other address, IKEA is not liable for any dam- age that may occur during transport. However, in case of IKEA delivery of the product to the customer's delivery address, then eventual dam- ages to the product that occurs during this deliv- ery will be covered by IKEA. For claims under this last particular condition, the customer should contact IKEA Customer Service at IKEA.com/sa • General information What is guaranteed? The extent of the guarantee given for each prod- uct is described alongside each product. 25-Year Guarantee What products are covered under this guaran- tee? Duration of guarantee Each guarantee lasts for the number of years stated against each product starting from the date of purchase. This guarantee applies to domestic kitchen use only. This guarantee covers all of the following parts of the METOD kitchen system: • Cabinet frames • Fronts • Wall rail • UTRUSTA hinges • MAXIMERA fully-extending drawers • UTRUSTA shelves of tempered glass and melamine • Plinths • Legs • Door dampers • Push opener for doors • Cover panels • Deco strips/mouldings • Work tops • Wall panels • Sinks except FYNDIG. Products not covered under this guarantee? • Knobs, handles • ERSÄTTARE sliding-hinge for semi integrated dishwasher • BEHJÄLPLIG slid- ing-hinge fully integrated dishwasher • FÖRVARA drawers, UTRUSTA wire baskets, TUTEMO, HÖR- DA, TORNVIKEN and VADHOLMA have a 10-Year guarantee. KNOXHULT and SUNNERSTA kitchens have a 2-year guarantee. What will IKEA do to correct the problem? IKEA will examine the product and decide if it's covered under this guarantee IKEA will then, at its choice, either repair the defective product or replace it with the same or a comparable prod- uct. In these cases, IKEA will be responsible for the cost of repairs, spare parts, labour and travel for repair staff that IKEA incurs, provided that the product is accessible for repair without IKEA incurring additional expenditure to gain access. This will not apply in cases where repair work has not been authorised by IKEA. Any defective parts removed in the course of repair work will become the property of IKEA. If the item is no longer sold by IKEA, IKEA will provide an appropriate replacement. IKEA will decide at its discretion, what will constitute an replacement. Cost for carrying out the initial installation of the IKEA appliance. Kitchen mixer taps 10-Year Guarantee What is covered under this guarantee? The 10-Year guarantee is valid for all kitchen mixer taps at IKEA. This guarantee covers defects in materials and workmanship. This applies to domestic use only. Appliances 5-Year Guarantee guarantee What is covered under this guarantee? The guarantee covers faults of the appliance, which have been caused by faulty construction or material faults from the date of purchase from IKEA. This guarantee applies to domestic use only. The exceptions are specified under the headline "What is not covered under this Conditions for the guarantees The guarantees are valid from the date of purchase at IKEA or date of delivery if later. The original purchase receipt is required as proof of purchase. What is not covered under this guarantee? This guarantee does not apply if the products have been used in a corrosive environment. Exclusions guarantee?" Within the guarantee period, the cost to remedy the fault, e.g. parts, labour and travel, will be covered. Replaced parts become the property of IKEA. The guarantees do not apply to products that have been stored or assembled incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or wrong cleaning products. The guarantees do not cover normal wear and tear, cuts or scratches, or damage caused by impacts or accidents. The guarantees do not apply if products have been placed outdoors or in a humid environment or if the products have been used for non-domestic purposes (unless otherwise stated). The guar- antees do not cover consequential or incidental damages. How long is the guarantee valid? This guarantee is valid for five (5) years from the original date of purchase of the IKEA appliance from IKEA. TILLREDA appliances have a two (2) year guarantee valid from the original date of purchase. If service work is carried out during the guarantee period, this will not extend the guarantee period for the appliance, or the new parts. Care instructions Which appliances are covered under this guarantee? The five year (5) guarantee is valid for all IKEA ap - pliances, except for TILLREDA appliances, which have a 2-year guarantee. To be able to rely on this guarantee you need to follow the specific care instructions for every product. You can find all care instructions at the IKEA stores and on the IKEA website: IKEA.com/sa Who will execute the service? General legal rights This guarantee gives you specific legal rights. It does not, in any way, affect the rights given to you by law. Items excluded from the IKEA free extended guarantees will still be covered by the rights given to you by law. The IKEA service provider will provide the service through its own service operations or authorised service partner network. What is not covered under this guarantee? Normal wear and tear • Deliberate or negligent damage, damage caused by failure to observe operating instructions, incorrect installation or by connection to the wrong voltage, damage caused by chemical or electro-chemical reaction, rust, corrosion or water damage including but not limited to damage caused by excessive lime in the water supply, damage caused by abnormal environmental conditions Con- sumable parts including batteries and lamps • Non-functional and decorative parts which do not affect normal use of the appliance, including any scratches and possible colour differences • Accidental damage caused by foreign objects or substances and cleaning or unblocking of filters, drainage systems or soap drawers • Damage to the following parts: ceramic glass, accessories, crockery and cutlery baskets, feed and drainage pipes, seals, lamps and lamp covers, screens, knobs, casings and parts of casings. Unless such damage can be proved to be due to production How to reach us if you need service: Contact your local IKEA store. You can find the address and phone number in the IKEA catalogue or at IKEA.com/sa. Save your sales receipt as proof of purchase. Proof of purchase is required for the guarantees to be valid. To find out more, pick up the guarantee booklets at your local store.

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