Guarantees
General conditions
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What is guaranteed?
The extent of the guarantee given for each product To be able to rely on this quarantee you need to fol- 5-Year Guarantee
is described alongside each product.
Care instructions
Appliances
low the specific care instructions for every product. What is covered under this
You can find all care instructions at the IKEA stores
guarantee?
Duration of guarantee
Each guarantee lasts for the number of years
stated against each product starting from the date
of purchase.
The guarantee covers faults of the appliance, which
have been caused by faulty construction or ma-
terial faults from the date of purchase from IKEA.
This guarantee applies to domestic use only. The
exceptions are specified under the headline "What
and on the IKEA website: IKEA.com/sa
General legal rights
This guarantee gives you specific legal rights. It
does not, in any way, affect the rights given to you
by law. Items excluded from the IKEA free extended is not covered under this guarantee?" Within the
guarantees will still be covered by the rights given
to you by law. You can obtain information about
your legal rights from your local Trading Standards
offices or Citizens Advice Bureaux.
What will IKEA do to correct the problem?
IKEA will examine the product and decide if it's
covered under this guarantee IKEA will then, at
its choice, either repair the defective product or
replace it with the same or a comparable product.
In these cases, IKEA will be responsible for the cost
of repairs, spare parts, labour and travel for repair
staff that IKEA incurs, provided that the product
is accessible for repair without IKEA incurring
additional expenditure to gain access. This will
not apply in cases where repair work has not been
authorised by IKEA. Any defective parts removed in
the course of repair work will become the property
of IKEA. If the item is no longer sold by IKEA, IKEA
will provide an appropriate replacement. IKEA will
decide at its discretion, what will constitute an
replacement.
guarantee period, the cost to remedy the fault, e.g.
parts, labour and travel, will be covered. Replaced
parts become the property of IKEA.
How long is the guarantee valid?
This guarantee is valid for five (5) years from the
original date of purchase of the IKEA appliance
from IKEA. TILLREDA appliances have a two (2) year
guarantee valid from the original date of purchase.
If service work is carried out during the guarantee
period, this will not extend the guarantee period
for the appliance, or the new parts.
How to reach us if you need service:
Contact your local IKEA store. You can find the
address and phone number in the IKEA catalogue
or at IKEA.com/sa. Save your sales receipt as proof
of purchase. Proof of purchase is required for the
guarantees to be valid. To find out more, pick up
the guarantee booklets at your local store.
Product guarantee
METOD kitchen system
25-Year Guarantee
What products are covered under this guarantee?
This guarantee applies to domestic kitchen use
Conditions for the guarantees
The guarantees are valid from the date of purchase only. This quarantee covers all of the following
at IKEA or date of delivery if later. The original pur-
chase receipt is required as proof of purchase.
parts of the METOD kitchen system: • Cabinet
frames • Fronts • Wall rail • UTRUSTA hinges •
MAXIMERA fully-extending drawers • UTRUSTA
shelves of tempered glass and melamine • Plinths
• Legs • Door dampers • Push opener for doors •
Cover panels • Deco strips/mouldings • Work tops •
Wall panels • Sinks except FYNDIG.
Products not covered under this guarantee?
Knobs, handles • ERSÄTTARE sliding-hinge for
semi integrated dishwasher • BEHJÄLPLIG slid-
ing-hinge fully integrated dishwasher* FÖRVARA
drawers, UTRUSTA wire baskets, TUTEMO, HÖRDA,
TORNVIKEN and VADHOLMA have a 10-Year guar-
Exclusions
The guarantees do not apply to products that have
been stored or assembled incorrectly, used inap-
propriately, abused, misused, altered, or cleaned
with wrong cleaning methods or wrong cleaning
products. The guarantees do not cover normal
wear and tear, cuts or scratches, or damage caused
by impacts or accidents. The guarantees do not
apply if products have been placed outdoors or in
a humid environment or if the products have been
used for non-domestic purposes (unless otherwise
stated). The guarantees do not cover consequential antee. KNOXHULT and SUNNERSTA kitchens have a
or incidental damages.
2-year guarantee.
Guarantees 279
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