Services and guarantees
Our broad service offer gives you the freedom to choose not only the products that suit
you but also decide how much you want to do yourself and how much you want us to do
for you. On this page you'll find the different services that we can offer to help and
support you.
Wardrobe planning and consultation
Even on big projects, the little things matter.
Discuss your ideas with our team of design
professionals and we'll help nail them down
in detail.
Delivery
Whether you're shopping in store or online,
and no matter how big the purchase, we can
do the heavy lifting and bring it to your pre-
ferred location, at a time that suits you.
Assembly
All of our products are designed to be
assembled by you, but we're more than happy
to help put it all together.
You can book the service for anything from a
single piece to all of your storage furniture.
We help you with inspiration and functional
solutions for everything, from the placement
of wardrobes and storage to lighting.
If you prefer, we measure the room and check
everything, from the placement of windows,
doors, and power sockets to the material and
condition of the walls
PAX Guarantees
10
PAX wardrobes and
KOMPLEMENT interior
This guarantee applies to domestic use only for clothes and shoe storage and covers defects
in material and workmanship in the following components of the PAX/KOMPLEMENT
wardrobes and interior organisers: • Frames • Hinged doors and hinges • Dividers for frames
• Sliding doors and sliding door mechanism • KOMPLEMENT interior organisers
Year
Guarantee
organisers have a 10-year
guarantee.
Products not covered under this guarantee
KOMPLEMENT insert for pull-out tray,
KOMPLEMENT jewellery insert for pull-out tray,
KOMPLEMENT divider for pull-out tray
KOMPLEMENT shoe insert
sole discretion, what constitutes an appropriate
replacement.
How to reach us if you need service
Contact your local IKEA store. To find the address
and phone number of your nearest store visit
IKEA.sa, or cleaned with wrong cleaning methods
or wrong cleaning products. This guarantee does
not apply if the products have been used out-
doors or in a corrosive environment. It also does
not cover accidental damage.
What is not covered under this guarantee?
This guarantee does not apply to products that
have been stored or installed incorrectly, used
inappropriately, abused, misused, altered or
cleaned with wrong cleaning methods or cleaning
products.
This guarantee does not cover normal wear
and tear, cuts, scratches or damage caused by
impacts or accidents.
This guarantee does not apply if products has
been placed outdoors or in a humid environment
e.g. bathroom.
This guarantee does not cover consequential or
incidental damages.
KOMPLEMENT drawer mat and
KOMPLEMENT boxes.
How long is this guarantee valid?
The guarantee for PAX/KOMPLEMENT wardrobes
and interior organisers remains in force for ten
(10) years and is valid from the date of purchase.
The original purchase receipt is required as proof
of purchase.
What will be done to correct the problem?
IKEA will examine the product and decide, at
its sole discretion, if it is covered under this
guarantee. If considered covered, IKEA through
its own service operations, will then, at its sole
discretion, either repair the defective product or
replace it with the same or a comparable product.
If it is covered by this guarantee, IKEA will pay the
costs of repairs, spare parts, labour and travel
for repair staff, that IKEA incur, provided that the
product is accessible for repair without special
expenditure. This does not apply to any repair
work not authorized by IKEA. Replaced parts
become the property of IKEA. If the item is no
longer sold by IKEA, IKEA will provide an appropri-
ate replacement. It is IKEA that determines, at its
Care instructions
Assemble according to the assembly instruc-
tion and secure the wardrobe frames by fixing
them to a wall. Keep in mind that different wall
materials require different types of wall fittings.
If you are uncertain, contact your local hardware
specialist. Wipe clean with a cloth damped in mild
cleaner. Then wipe clean with a dry cloth.
How country, provincial and state law applies
This guarantee gives you specific legal rights, and
is in addition to your statutory legal rights.
34 Service, Guarantees
